Please have a look at the FAQs?
Is Paytalya free?
Yes, indeed. Paytalya is free to use.
How can I load balance?
You can load the balance safely and quickly with your credit card by selecting the amount you want from the load balance section in your wallet.
How can I spent?
Your payment will be made when you scan the QR code that the cashier will show you during the payment and confirm the payment amount shown to you.
How can I join the campaigns?
The terms of the campaign are clearly stated. You can benefit from the campaigns by completing your payments by meeting the campaign conditions
How can I earn money?
You can earn points by providing the campaign conditions created by the brands.
Is it possible to cancel and refund payments?
In case of incorrect transactions, you can request cancellation and refund within 7 working days by making a request to the cashier you made the payment.
How we return points and balance in cancellations and refunds?
It will vary depending on the combination you pay for. If you paid with balance only, your refund will be balance. If you only paid points, your payment will be points. If you have made a transaction with balance and points, you will receive a refund from both, according to the return and cancellation rate.
Can I transfer money between wallets?
Payments made to wallets cannot be transferred to different wallets.
Can I share a wallet?
Thanks to the sharing feature of the wallets, you can share the wallet by selecting the phone numbers of the people you want.
Where can I use the wallet I created?
Paytalya is your wallet marketplace platform and has dozens of different brands that it has agreements with. The wallets you create belong to the brands and will only be valid in the brand you create and in the branches of that brand.
What are the top up limits?
The lower limit for loading is 20 Pounds and there is no upper limit.
Where can I buy gift cards?
Can you buy gift cards from brands that have wallets?
Can gift cards be loaded into different accounts?
You can gift the code created for the gift card to any user. The generated codes are for single use and cannot be reused after they are entered in the coupon section and activated.